KORE Ticket – KGN – Service Degradation – 04-09-2019 – ***RESOLUTION***

Dear Sir or Madam, sehr geehrte Damen und Herren,

die Störung bei der Nutzung von ASPIDER M2M SIM-Karten wurde inzwischen vollständig behoben.
The incident is completely resolved and all services are back to work.

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019

Service Degradation Date: Wednesday, September 4th, 2019
Service Degradation Start: Wednesday, September 4th, 2019, at 00:51 CEST (UTC+2)
Service Degradation End: TBD
Description: Degradation of Service
Services impacted: Data Services

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019 – ***RESOLUTION***

Resolution (15:21)
The upstream carrier has confirmed the issue has been resolved and all roaming services have been resumed.

Update 8 (14:29)

The issue is fixed and KORE engineers are seeing gradual recovery. KORE continues to closely monitor until full recovery.

Update 7 (12:55)

As the issue is still ongoing, however KORE engineers are seeing gradual recovery. KORE continues to closely monitor until full recovery.

Update 6 (11:36)

Issue has been isolated to new connections for roaming devices on Data, voice and SMS services. KORE engineers continue to investigate the issue with the
highest priority. KORE continues to closely monitoring and provide assistance as necessary.

Update 5 (9:16)

Issue has been isolated to new connections for roaming devices. Data, voice and SMS services are affected. Engineers continue to investigate the issue with

the highest priority. KORE continues to closely monitoring and provide assistance as necessary.

Update 4 (7:40)

Upstream cellular connectivity provider for KGN services is still experiencing connectivity issues. Engineers are working to resolve the issue. KORE continues

to closely monitoring and provide assistance as necessary.

Update 3 (6:21)

Aside from the load remaining high, there continues to be roaming connectivity issues. KORE continues to work with the Carrier to investigate the issue.

Update 2 (4:21)

It has been determined that during the outage window, only new connections outside the Netherland were failing. Issue is now resolved but due to the high

number of new connection attempts, we expect slow recovery. KORE continues to monitor the issue.

Update 1 (3:48)

Upstream cellular connectivity provider for KGN services are experiencing major connectivity issues. KORE continues to work with the Carrier to resolve the issue.

Beste Grüße aus Filderstadt

Ihr Crout Support Team

Crout GmbH
Echterdingerstr. 57
70794 Filderstadt

Telefon: +49 711 – 49 03-555
Telefax: +49711 – 49 03-500
e-Mail: support

Skype: support
Homepage: http://www.crout.eu

Geschäftsführer: Frank Kiesewetter

Sitz der Gesellschaft: Filderstadt

Registergericht: Amtsgericht Stuttgart

Handelsregisternummer: 744744

USt-IdNr.: DE288962486

Bankverbindung:

Deutsche Bank

IBAN: DE64 6007 0024 0110 5881 00

KORE Ticket – KGN – Service Degradation – 04-09-2019 – ***UPDATE 8 – issue is fixed / recovery in progress***

Dear Sir and Madam, sehr geehrte Damen und Herren,

derzeit kommt es für einige Kunden zu einer Beeinträchtigung bei der Nutzung von ASPIDER M2M SIM-Karten.

currently we are experiencing service degradations in the use of Kore/ASPIDER M2M SIM-cards.

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019

Service Degradation Date: Wednesday, September 4th, 2019
Service Degradation Start: Wednesday, September 4th, 2019, at 00:51 CEST (UTC+2)
Service Degradation End: TBD
Description: Degradation of Service
Services impacted: Data Services

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019 – ***UPDATE 8***

Update 8 (14:29)

The issue is fixed and KORE engineers are seeing gradual recovery. KORE continues to closely monitor until full recovery.

Update 7 (12:55)

As the issue is still ongoing, however KORE engineers are seeing gradual recovery. KORE continues to closely monitor until full recovery.

Update 6 (11:36)

Issue has been isolated to new connections for roaming devices on Data, voice and SMS services. KORE engineers continue to investigate the issue with the
highest priority. KORE continues to closely monitoring and provide assistance as necessary.

Update 5 (9:16)

Issue has been isolated to new connections for roaming devices. Data, voice and SMS services are affected. Engineers continue to investigate the issue with

the highest priority. KORE continues to closely monitoring and provide assistance as necessary.

Update 4 (7:40)

Upstream cellular connectivity provider for KGN services is still experiencing connectivity issues. Engineers are working to resolve the issue. KORE continues

to closely monitoring and provide assistance as necessary.

Update 3 (6:21)

Aside from the load remaining high, there continues to be roaming connectivity issues. KORE continues to work with the Carrier to investigate the issue.

Update 2 (4:21)

It has been determined that during the outage window, only new connections outside the Netherland were failing. Issue is now resolved but due to the high

number of new connection attempts, we expect slow recovery. KORE continues to monitor the issue.

Update 1 (3:48)

Upstream cellular connectivity provider for KGN services are experiencing major connectivity issues. KORE continues to work with the Carrier to resolve the issue.

Beste Grüße aus Filderstadt

Ihr Crout Support Team

Crout GmbH
Echterdingerstr. 57
70794 Filderstadt

Telefon: +49 711 – 49 03-555
Telefax: +49711 – 49 03-500
e-Mail: support

Skype: support
Homepage: http://www.crout.eu

Geschäftsführer: Frank Kiesewetter

Sitz der Gesellschaft: Filderstadt

Registergericht: Amtsgericht Stuttgart

Handelsregisternummer: 744744

USt-IdNr.: DE288962486

Bankverbindung:

Deutsche Bank

IBAN: DE64 6007 0024 0110 5881 00

KORE Ticket 3660103 – KGN and KESIM – Service Degradation – 04-09-2019 – ***UPDATE 7***

Dear Sir and Madam, sehr geehrte Damen und Herren,

derzeit kommt es für einige Kunden zu einer Beeinträchtigung bei der Nutzung von ASPIDER M2M SIM-Karten.

currently we are experiencing service degradations in the use of Kore/ASPIDER M2M SIM-cards.

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019

Service Degradation Date: Wednesday, September 4th, 2019
Service Degradation Start: Wednesday, September 4th, 2019, at 00:51 CEST (UTC+2)
Service Degradation End: TBD
Description: Degradation of Service
Services impacted: Data Services

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019 – ***UPDATE 7***

Update 7 (12:55)

As the issue is still ongoing, however KORE engineers are seeing gradual recovery. KORE continues to closely monitor until full recovery.

Update 6 (11:36)

Issue has been isolated to new connections for roaming devices on Data, voice and SMS services. KORE engineers continue to investigate the issue with the
highest priority. KORE continues to closely monitoring and provide assistance as necessary.

Update 5 (9:16)

Issue has been isolated to new connections for roaming devices. Data, voice and SMS services are affected. Engineers continue to investigate the issue with

the highest priority. KORE continues to closely monitoring and provide assistance as necessary.

Update 4 (7:40)

Upstream cellular connectivity provider for KGN services is still experiencing connectivity issues. Engineers are working to resolve the issue. KORE continues

to closely monitoring and provide assistance as necessary.

Update 3 (6:21)

Aside from the load remaining high, there continues to be roaming connectivity issues. KORE continues to work with the Carrier to investigate the issue.

Update 2 (4:21)

It has been determined that during the outage window, only new connections outside the Netherland were failing. Issue is now resolved but due to the high

number of new connection attempts, we expect slow recovery. KORE continues to monitor the issue.

Update 1 (3:48)

Upstream cellular connectivity provider for KGN services are experiencing major connectivity issues. KORE continues to work with the Carrier to resolve the issue.

Beste Grüße aus Filderstadt

Ihr Crout Support Team

Crout GmbH
Echterdingerstr. 57
70794 Filderstadt

Telefon: +49 711 – 49 03-555
Telefax: +49711 – 49 03-500
e-Mail: support

Skype: support
Homepage: http://www.crout.eu

Geschäftsführer: Frank Kiesewetter

Sitz der Gesellschaft: Filderstadt

Registergericht: Amtsgericht Stuttgart

Handelsregisternummer: 744744

USt-IdNr.: DE288962486

Bankverbindung:

Deutsche Bank

IBAN: DE64 6007 0024 0110 5881 00

BIC (SWIFT-CODE): DEUTDEDBSTG

WG: Crout GmbH – ASPIDER Störungsmeldung / incident message – Update

Dear Sir and Madam, sehr geehrte Damen und Herren,

derzeit kommt es für einige Kunden zu einer Beeinträchtigung bei der Nutzung von ASPIDER M2M SIM-Karten.

currently we are experiencing service degradations in the use of Kore/ASPIDER M2M SIM-cards.

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019

Service Degradation Date: Wednesday, September 4th, 2019
Service Degradation Start: Wednesday, September 4th, 2019, at 00:51 CEST (UTC+2)
Service Degradation End: TBD
Description: Degradation of Service
Services impacted: Data Services

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019 – ***UPDATE 5***

Update 5 (9:16)

Issue has been isolated to new connections for roaming devices. Data, voice and SMS services are affected. Engineers continue to investigate the issue with

the highest priority. KORE continues to closely monitoring and provide assistance as necessary.

Update 4 (7:40)

Upstream cellular connectivity provider for KGN services is still experiencing connectivity issues. Engineers are working to resolve the issue. KORE continues

to closely monitoring and provide assistance as necessary.

Update 3 (6:21)

Aside from the load remaining high, there continues to be roaming connectivity issues. KORE continues to work with the Carrier to investigate the issue.

Update 2 (4:21)

It has been determined that during the outage window, only new connections outside the Netherland were failing. Issue is now resolved but due to the high

number of new connection attempts, we expect slow recovery. KORE continues to monitor the issue.

Update 1 (3:48)

Upstream cellular connectivity provider for KGN services are experiencing major connectivity issues. KORE continues to work with the Carrier to resolve the issue.

Kind regards / Freundliche Grüße

Dr.Georg Clewing

Business Development, Prokurist

Crout GmbH

Echterdingerstr. 57

70794 Filderstadt

Tel.: +49 (0) 711 – 4903 555

Mobile: +49 (0) 151 – 5 8228 042

e-Mail: georg.clewing

Homepage: http://www.crout.eu

Geschäftsführer: Frank Kiesewetter

Sitz der Gesellschaft: Filderstadt

Registergericht: Amtsgericht Stuttgart

Handelsregisternummer: 744744

USt-IdNr.: DE288962486

Bankverbindung:

Deutsche Bank

IBAN: DE64 6007 0024 0110 5881 00

BIC (SWIFT-CODE): DEUTDEDBSTG

Crout GmbH – ASPIDER Störungsmeldung / incident message – Update

Dear Sir and Madam, sehr geehrte Damen und Herren,

derzeit kommt es für einige Kunden zu einer Beeinträchtigung bei der Nutzung von ASPIDER M2M SIM-Karten.

currently we are experiencing service degradations in the use of Kore/ASPIDER M2M SIM-cards.

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019

Service Degradation Date: Wednesday, September 4th, 2019
Service Degradation Start: Wednesday, September 4th, 2019, at 00:51 CEST (UTC+2)
Service Degradation End: TBD
Description: Degradation of Service
Services impacted: Data Services

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019 – ***UPDATE 4***

Update 4 (7:40)

Upstream cellular connectivity provider for KGN services is still experiencing connectivity issues. Engineers are working to resolve the issue. KORE continues

to closely monitoring and provide assistance as necessary.

Update 3 (6:21)

Aside from the load remaining high, there continues to be roaming connectivity issues. KORE continues to work with the Carrier to investigate the issue.

Update 2 (4:21)

It has been determined that during the outage window, only new connections outside the Netherland were failing. Issue is now resolved but due to the high

number of new connection attempts, we expect slow recovery. KORE continues to monitor the issue.

Update 1 (3:48)

Upstream cellular connectivity provider for KGN services are experiencing major connectivity issues. KORE continues to work with the Carrier to resolve the issue.

Kind regards / Freundliche Grüße

Dr.Georg Clewing

Business Development, Prokurist

Crout GmbH

Echterdingerstr. 57

70794 Filderstadt

Tel.: +49 (0) 711 – 4903 555

Mobile: +49 (0) 151 – 5 8228 042

e-Mail: georg.clewing

Homepage: http://www.crout.eu

Geschäftsführer: Frank Kiesewetter

Sitz der Gesellschaft: Filderstadt

Registergericht: Amtsgericht Stuttgart

Handelsregisternummer: 744744

USt-IdNr.: DE288962486

Bankverbindung:

Deutsche Bank

IBAN: DE64 6007 0024 0110 5881 00

BIC (SWIFT-CODE): DEUTDEDBSTG

Crout GmbH – ASPIDER Störungsmeldung / incident message

Dear Sir and Madam, sehr geehrte Damen und Herren,

derzeit kommt es für einige Kunden zu einer Beeinträchtigung bei der Nutzung von ASPIDER M2M SIM-Karten.

currently we are experiencing service degradations in the use of Kore/ASPIDER M2M SIM-cards.

KORE Ticket – KGN and KESIM – Service Degradation – 04-09-2019

Service Degradation Date: Wednesday, September 4th, 2019
Service Degradation Start: Wednesday, September 4th, 2019, at 00:51 CEST (UTC+2)
Service Degradation End: TBD
Description: Degradation of Service
Services impacted: Data Services

KORE Ticket 3660103 – KGN and KESIM – Service Degradation – 04-09-2019 – ***UPDATE 3***

Update 3 (6:21)

Aside from the load remaining high, there continues to be roaming connectivity issues. KORE continues to work with the Carrier to investigate the issue.

Update 2 (4:21)

It has been determined that during the outage window, only new connections outside the Netherland were failing. Issue is now resolved but due to the high

number of new connection attempts, we expect slow recovery. KORE continues to monitor the issue.

Update 1 (3:48)

Upstream cellular connectivity provider for KGN services are experiencing major connectivity issues. KORE continues to work with the Carrier to resolve the issue.

Kind regards / Freundliche Grüße

Dr.Georg Clewing

Business Development, Prokurist

Crout GmbH

Echterdingerstr. 57

70794 Filderstadt

Tel.: +49 (0) 711 – 4903 555

Mobile: +49 (0) 151 – 5 8228 042

e-Mail: georg.clewing

Homepage: http://www.crout.eu

Geschäftsführer: Frank Kiesewetter

Sitz der Gesellschaft: Filderstadt

Registergericht: Amtsgericht Stuttgart

Handelsregisternummer: 744744

USt-IdNr.: DE288962486

Bankverbindung:

Deutsche Bank

IBAN: DE64 6007 0024 0110 5881 00

BIC (SWIFT-CODE): DEUTDEDBSTG

Crout GmbH – Kore/ASPIDER Wartungsarbeiten / Maintenance

Sehr geehrte Damen und Herren,

Dear Sir or Madam,

am Donnerstag, den 5. September 2019 finden in der Zeit zwischen 23.00 CEST (UTC+2) biszum 6.September 2019 06.00 CEST (UTC+2) geplante Wartungsarbeiten an der Firewall unseres Upstream Netzbetreiber statt.

a scheduled maintenance on the firewall of our upstream carrier will be performed between Thursday, September, 5th 2019 23.00CEST (UTC+2) and Friday, September 6th 06.00CEST (UTC+2).

Auswirkungen:

Im angegebenen Zeitfenster kann es innerhalb eines Zeitfensters von maximal 15 Minuten zu Verzögerungen bei der Neuregistrierung von SIM-Karten im Netz kommen.

Impact:

During the given period there could be a delay of the registrations of SIM cards in the network.

Während den Wartungsarbeiten erfolgt ein sorgfältiges Monitoring aller Services.

During the maintenance a thorough monitoring is being put in place.

Wir stehen gerne für Sie bereit, falls Sie Unterstützung benötigen.

If you need assistance, we are ready to support you.

Ihr Crout Support Team

Crout GmbH
Echterdingerstr. 57
70794 Filderstadt

Telefon: +49 711 – 49 03-555
Telefax: +49711 – 49 03-500
e-Mail: support

Sitz der Gesellschaft: Stuttgart
Registergericht: Amtsgericht Stuttgart
Handelsregisternummer: 744744
Geschäftsführer: Frank Kiesewetter